Designed for Singapore’s small and medium businesses, the Intelwave AI Chatbot is expected to reduce 4–6 man-hours per day for a typical customer service representative by handling repetitive queries, guiding buyers to the right offering, and handing off qualified leads or bookings to sales staff.
“AI is a game-changer and leveller for SMEs,” said Kingsley Ong, CEO of Intelwave. “Our chatbot is built to augment, not replace, people, freeing teams to focus on higher-value work while maintaining fast, accurate responses within a secure chat environment.”
Linkflow Capital, a leading SME financing consultancy, implemented the IntelWave AI Chatbot to respond to generic queries and speed up lead qualification.
“The chatbot from IntelWave will save us about 40 man-hours a month answering generic customer queries.
“We can now deploy manpower to other strategic, higher-value activities while automating roughly 70% of operational responses,” said Benjamin Teo, Business Development Manager at Linkflow Capital.
SMEs in Singapore can now avail themselves of AI technologies and automation tools that provide tangible benefits and ROI with Intelwave’s AI solutions.
