The Justice Department’s Civil Rights Division and the U.S. Attorney’s Office for the Middle District of Florida have announced that they have launched an investigation into United Parks & Resorts Inc. to determine whether it violates Title III of the Americans with Disabilities Act by discriminating against guests with disabilities.
United Parks & Resorts is a global theme park and entertainment company that owns or licenses seven brands, including SeaWorld Orlando, Busch Gardens Tampa Bay, and Aquatica Orlando.
The ADA prohibits discrimination against people with disabilities in public accommodations, including theme parks.
The Department opened this investigation after receiving complaints from members of the public with disabilities who allege that three of its parks violate the ADA by banning guest use of certain walkers, known as “rollator walkers”.
Complainants allege that they cannot access the parks without their rollators and that the only alternative the parks offer would require them to use mobility aids that are inappropriate for their individual disabilities and to incur additional charges, among other allegations.
“The ADA protects every American from disability-based discrimination in places of public accommodation, including theme parks,” said Assistant Attorney General Harmeet K. Dhillon for the Justice Department’s Civil Rights Division. “We are committed to upholding our federal civil rights laws so that no guest is denied access or charged more because of a disability.”
“Every year, millions of people from around the world travel to Florida to visit our theme parks,” said U.S. Attorney Gregory W. Kehoe for the Middle District of Florida. “No one should ever be denied equal access to public accommodations based on disability. Our office remains steadfast in our commitment to ensuring that all individuals with disabilities are guaranteed their rights under the ADA.”
