VinFast today announced the signing of a memorandum of understanding with PlusX Electric, a DEWA-approved EV charging and electric mobility solutions provider in the United Arab Emirates.
The collaboration aims to enhance charging accessibility and strengthen customer support services, reinforcing the overall EV ownership experience for VinFast customers in the UAE.
The partnership is designed to provide greater confidence throughout the EV ownership journey, ensuring that premium electric vehicles are supported by reliable charging solutions, responsive roadside assistance, and integrated digital services.
By combining VinFast’s expanding EV presence in the UAE with PlusX Electric’s on-demand charging capabilities and infrastructure expertise, the two parties will deliver a seamless, convenience-led, and assurance-driven experience for VinFast drivers.
Under the MoU, VinFast and PlusX Electric will collaborate across a structured set of initiatives focused on charging availability, ownership support, and infrastructure enablement across key use cases, including home, workplace, fleet, and on-road assistance.
Specifically, the two parties aim to deploy Portable EV Charging Pods to meet customers’ flexible charging needs during vehicle usage, while enabling access to on-demand mobile charging services designed to assist in time-sensitive situations.
The partnership will also explore EV Roadside Assistance (RSA) and emergency charging services to help reduce range anxiety and vehicle downtime while strengthening customer confidence through clearly defined service workflows and operational readiness.
In addition, PlusX Electric may become a preferred partner for the supply, installation, and after-sales support of Home & Office Chargers for VinFast customers in the UAE, in alignment with applicable UAE compliance requirements.
For the commercial and fleet segments, the two parties will explore scalable solutions, such as DC Fast Charger Leasing and dedicated mobile charging support, to ensure operational continuity and efficiency for B2B and fleet customers.
As part of the collaboration, VinFast and PlusX Electric will further explore digital integration initiatives to streamline how customers access charging services, manage bookings, and receive service updates through partner platforms.
The two parties will also assess the potential integration of EV insurance offerings via the PlusX App and explore co-branding opportunities, including VinFast branding on PlusX Power Pods, with the objective of delivering a cohesive, fully integrated EV ecosystem experience.
Do Hoai Linh, CEO of VinFast Middle East, stated that VinFast “is committed to building a long-term and comprehensive EV ecosystem in the UAE—one that gives customers confidence not only in the quality and performance of our electric vehicles, but also in the reliability and accessibility of the supporting infrastructure”.
She added, “Through this MoU with PlusX Electric, we are strengthening the support layer around EV adoption by expanding access to flexible charging solutions, emergency assistance services, and integrated digital touchpoints.
“By working with a DEWA-approved partner that understands local regulatory requirements and operational realities, we aim to make EV ownership simpler, more dependable, and better aligned with the expectations of customers in the Middle East.”
Chintan Sareen, the founder and CEO of PlusX Electric, explained that EV adoption “accelerates when customers trust that charging and support are always within reach”.
He said, “Our collaboration with VinFast reflects a shared commitment to strengthening the EV ownership ecosystem in the UAE through dependable infrastructure, responsive roadside services, and customer-centric digital solutions.
“As a DEWA-approved provider, PlusX Electric brings localised expertise in charger supply and installation, mobile charging operations, and fleet enablement. Together with VinFast, we look forward to delivering practical, scalable solutions that enhance service reliability, reduce range anxiety, and support the continued growth of sustainable mobility in the region.”
Across the Middle East, VinFast continues to expand its presence through strategic partnerships, strengthened after-sales capabilities, and the development of EV-supporting infrastructure.
The collaboration with PlusX Electric underscores VinFast’s long-term commitment to supporting customers throughout their ownership journey and to contributing to the UAE’s transition toward sustainable, future-ready mobility solutions.
